Terms and Conditions

1. By placing an order for Products with Diamondport, either online or in store, you are making an offer to enter into an agreement to purchase the Product(s) in that order.

1. When you place an order for Custom Products, we will charge you, and you agree to pay the price for the Product and any applicable delivery fee. The price of the Product (which includes GST and any other applicable taxes) will be processed in Australian dollars as set out on the order, and shall be due and payable as follows:
   1. a 60% deposit is due at the time of submitting the order (Deposit); and
   2. The remaining 40% of the price is due once the Custom Products are ready for collection.  Payment can be made either prior to, or on the day of collection from the Store.,  Payment must be made and settled in our account prior to delivery to your nominated delivery address.
2. You may pay for the Products using one of the following methods of payment:
   1. EFTPOS – Mastercard, Visa, AMEX;
   2. cash;
   3. direct deposit; or
   4. a preapproved finance option through Humm, or such other finance facility we may offer from time to time.
3. You acknowledge that we do not receive details of your credit or debit card directly and that we cannot be held liable for any issues or loss arising from the processing of your account information.

1. You acknowledge and agree that, if you terminate an order for Custom Products after we have commenced, procurement, designing and/or manufacturing the Products, we will suffer loss not capable of recovery. We are entitled to keep your payment of the Deposit (in the aggregate amount you have paid up to the termination date) as fair compensation for our loss.
2. Failure to pay the balance in accordance with your obligations under clause 3.2(a)(ii) gives us the right to terminate the order immediately.
3. Upon termination of an order under clause 3.3(b), we are entitled to:
   1. Retain possession of the Product and deal with it (including offering for sale or redistribution) in our sole discretion; and
   2. Retain the Deposit (in the aggregate amount you have paid up to the termination date) or any part thereof, where we are unable to sell the item of jewellery to a third party within 3 months of the date of termination, as fair compensation for our loss in redistributing the Product.

1. All Products sold in-store, via the Website, or otherwise by Diamondport come with standard warranties and guarantees, in addition to any statutory rights that may apply under the Australian Consumer Law.
2. All Products subject to warranty claims must be returned to us in their original condition.  If you are not located in Brisbane, Diamondport may arrange a courier to return the Products to our Store.

1. Subject to clause 6.2(b), if you are not completely satisfied with the fit or specifications of the Product, you may contact us to arrange one free resizing.
2. You acknowledge that if the Product is a Custom Product, you may be liable to pay additional costs to resize the Product in accordance with your amended specifications.
3. We may require you to pay any transport, insurance, or courier costs associated with returning a Product for resizing.

1. All of our Products come with a lifetime warranty on manufacturingprovided you service the Product with us at least once a year from the date of purchase.
2. If you do not comply with clause 6.3(a), the warranty in clause 6.3(a) shall be void and shall no longer apply.
3. This guarantee applies in addition to any statutory rights which may apply under the Australian Consumer Law.

1. All Products have a lifetime guarantee on workmanship, covering structural defects in the Product, as well as minor diamond replacements under 0.02ct.
2. The guarantee does not include loss of the main gemstone, nor any damage to the Product due to fair wear and tear, misuse or damage caused by any modification not undertaken by Diamondport.

1. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law.  If the Australian Consumer Law applies, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if they fail to meet acceptable quality standards and the failure does not constitute a major failure.

1. Diamondport recommends that you maintain a policy of jewellery insurance over the Product, to cover any loss or damage not expressly covered by the warranties and guarantees in clause 6.

1. The intellectual property rights in the Products that we supply are, and shall remain, the property of Diamondport.  You must do all things that Diamondport reasonably requires to perfect our right, title and interest in and to our intellectual property rights. When using our Website or viewing or purchasing our Products, you must use reasonable endeavours to prevent any infringement of our intellectual property rights and promptly report to us any such violation that comes to your attention.
2. Unless otherwise specified in an order, you are only entitled to a copy of any final designs resulting from the provision of any designs for Custom Products, in the form deemed appropriate by us.  Any licence to use such designs must be agreed upon in writing between you and us.
3. Where you terminate an order under clause 3.3(a), or fail to pay the balance owing for a Custom Product under clause 3.2(a)(ii), you assign any intellectual property rights in any design associated with the Custom Product to us.

1. our liability for any injury, loss, damage, cost or expense relating to or arising from these Terms is excluded;
2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are excluded from these Terms;
3. We shall not be liable for any losses suffered by you as a result of any delays in our supply, delivery, or servicing of the Products due to an event outside of our reasonable control. Any such delay does not constitute a breach by us of these Terms.
4. We shall not be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss arising out of or in any way connected with the use of the Products.

1. By agreeing to these terms, you agree to the terms of our privacy policy, located at https://diamondport.com.au/.
2. Any personal information we collect about you via the Website will only be used and disclosed by us in accordance with our privacy policy.

If a dispute arises regarding these Terms, the laws of Queensland, Australia, apply. If you access the Website from a jurisdiction other than Queensland, Australia, you are responsible for complying with the laws of that jurisdiction to the extent that they apply.