Diamondport Pty Ltd ACN 162 523 926 (Diamondport, we or us) is committed to maintaining the security and privacy of the personal information we process, whether through our website or through our interactions with customers. We are committed to protecting your personal information and complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles. If you are located in another jurisdiction, additional local requirements will comply.
We collect and hold various types of personal information when you enter into a contract with us or otherwise interact with our website, including:
We may hold, use and disclose your personal information for the following purposes:
Diamondport may also disclose your personal information to authorised regulatory bodies or otherwise if required to do so by law.
Diamondport is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store the personal information you provide on computer systems with limited access that are located inside our controlled facilities. Whilst we adopt all protections over your personal information within our control, we cannot guarantee the security of information transmitted via the internet. As such, transmission of personal information via the internet is at your own risk and we cannot be held responsible for the security of such information.
It is unlikely that we will need to disclose your personal information to an overseas recipient or otherwise store your personal information overseas. If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the Australian Privacy Principles, including with respect to the collection, use, storage and destruction of any personal information.
We will only send you direct marketing communications and information via mail, email or our social media platforms about our services with your consent, including to inform you of other products or services available from Diamondport. If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your personal information to other organisations for the purposes of their direct marketing and will not sell, rent or lease our customer lists to third parties.
To improve your experience on our website, we may use ‘cookies’ which are small data files that are sent by our website and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality. You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our website.
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under the Privacy Act and Australian Privacy Principles, you have a number of rights that are focussed on placing you in control of how your personal information is processed.
Where requested, we will provide you with a copy of the personal information that we hold which relates to you, provided that the request is made in accordance with the Australian Privacy Principles. We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
There are no charges for requesting access to or the correction of your personal information, however if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable administration fees (including fees for photocopying) associated with your request. You can contact our privacy officer regarding access to or correction of your information by any of the following methods:
We will respond to those requests within 30 days in accordance with our obligations under the Privacy Act. If we refuse a request to access or correct personal information, where reasonable we will provide you our reasons for doing so and information about your ability to complain about such refusal.
In order to protect the confidentiality of your personal information, details of your information will only ever be passed on to you where we are satisfied that the information relates to you. Accordingly, we may request documentation from you which confirms your identity before passing on any personal information which relates to you.
From time to time, things change, and we are always striving to continuously improve our business operations and services we deliver.
When any significant changes to the way we protect your privacy are made, we will make this clear on our website or by other means of communication such as email, so that you are able to review the changes and make an informed decision as to whether you want to exercise any of your rights in relation to the processing of your personal information.