Delivery is FREE Australia Wide. We offer free shipping within Australia.
We do not accept orders to P.O Box addresses or any address outside of Australia. Diamondport takes no responsibility for any shipment if a freight forwarder is used to forward the parcel from the Australian address as used for the order to an international address.
We shall use our best endeavours to deliver the Products, including Custom Products, to your nominated delivery address or ensure that the Products are available for collection at our store, within 7 weeks from the date of the order. Please contact our customer service team for expected lead times for custom made jewellery prior to placing an order via phone on 07 3210 1011 or by e-mail at [email protected] or by mail using the details provided below: Suite 402, Level 4, 180 Queen Street, Brisbane City, 4000. You’re also welcome to visit us instore at the above address.
Please note that Diamondport Online only delivers online orders to Australian addresses. No international shipments.
Upon successful completion of your order, we will provide you with a confirmation email containing details to track your order.
You acknowledge and agree that the timeframes set out above are estimates only, and shipping times will vary depending on you location and there may be delays where Products are out of stock, or due to delays during the design process. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Deliveries may be made at anytime at the discretion of our delivery partners between 8am and 6pm. We apologies that times cannot be scheduled.
Orders may require a signature upon delivery. If you are not at the delivery address to receive your parcel, please contact the delivery agent for details on how to collect your parcel. To ensure secure and undamaged delivery of your order, we do not permit couriers or Australia Post will not be able to leave your order ‘hidden’ at the address. We will not accept any responsibility for parcels reported missing if a customer has given permission for a courier to leave on the premises or used the Australia Post ‘SafeDrop’ option.
We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect address information entered by the customer.
Diamondport are fully insured, and all orders are covered under our Jewellers Block insurance policy. Please contact us for coverage details.
Once your order is placed, changes cannot be made online or guaranteed. If you would like to change your order after it has been received, please get in touch with us for more details. If you’ve changed your mind, please refer to our refund policy.
We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our delivery policy and delivery options, if you have questions, or if you would like to make a complaint, please contact us phone on 07 3210 1011 or by e-mail at [email protected] or by mail using the details provided below: Suite 402, Level 4, 180 Queen Street, Brisbane City, 4000. You’re also welcome to visit us instore at the above address.