Our common queries

How do I tell if I am getting a quality diamond?

Good question. It’s really hard to tell without having an experienced diamond merchant on your team. Have a look at our guide on GIA certified diamonds to help you understand what makes a quality diamond. We do suggest being wary of information you read online regarding diamond quality – there is a lot of information that is incorrect and misleading.

Our educated team is dedicated to finding the best possible diamond for your budget. Visit our Brisbane store now to discuss the beautiful diamonds we have in our range.

How are engagement rings made?

Diamondport engagement rings and wedding rings are all made to order, handcrafted rings, manufactured in Brisbane. Our talented designers use the latest in computer-aided (CAD) jewellery design software to create beautiful, high-quality Australian made rings.

Our dedicated team of jewellery manufacturers are also able to handmake rings starting with just the raw materials. This process involves a small bar of metal which is rolled, bent, twisted and shaped to form a ring. It’s labour intensive, thus more expensive than CAD cast rings. If you would like a handmade ring, please discuss this at your consultation.

Diamondport Handcrafted rings utilise Computer-Aided Design (CAD). Elements of a ring (usually a setting and shank) are cast in a mould then cleaned, joined, set and polished by hand.
At Diamondport, we prefer to make handcrafted rings as it enables a better design in the ring. It’s an efficient, more precise method, and produces high quality, durable rings. 

View our wide range of engagement rings here

Can I Buy An Engagement Ring yet buy a diamond elsewhere?

Yes, perhaps you’ve been lucky enough to inherit a family heirloom, or you’re ready to remodel an old design. Bring your diamonds to your initial consultation for one of our experienced team members to inspect. Generally, we are able to set all prepurchased diamonds, however, we do have to assess each stone to ensure that it will be able to be set without damages. Get in touch with us now to discuss how we can help you set your own diamonds.

Can I Buy a Diamond Without Buying an Engagement Ring From You?

Yes, perhaps you’ve been lucky enough to inherit a family heirloom, or you’re ready to remodel an old design. Bring your diamonds in and we’ll happily help you design something beautiful to suit your style.

Do I Get To View The Ring Before Purchase?

Many of our Diamondport range is in stock for your viewing at our Brisbane studio, located in Queen Street Mall. For custom rings, we create your design in CAD software and send you a render to approve the design before we create it. All of this process is explained to you in your consultation and we keep you updated throughout the entire process. During the ring manufacturing process, we will send you a progress shot of the ring before it has been assembled by our jewellers.

How do I Pay For My Ring?

A 50% deposit is generally required when you first order your ring and the remaining 50% will be due on pickup of your ring.

Diamondport offers multiple ways for payment:

  • EFTPOS – Mastercard, Visa, AMEX
  • Cash
  • Direct Deposit
  • Preapproved finance option through SKYE Finance – find out more here.

I’m surprising my girlfriend – what if she doesn’t love my engagement ring design?

At Diamondport, we have a True Love Guarantee – if she doesn’t love the Diamondport ring you choose, we’ll remake it, simple as that! We want you to both be overjoyed with your engagement ring, and if that means redesigning and remaking it, we’ll happily do so.

As for custom makes, we offer the remake at a 50% discount.

How Long Will My Engagement Ring take to make?

Our Diamondport range can be delivered within a 7-week timeframe.

Custom rings can be delivered within a 7-week timeframe but can be delayed due to the design process. We’ll give you a timeline during the design stage – we know you’re eager to pop the question.

We do try to meet all deadlines though – if you need a ring quickly, get in touch and we can work with you the best we can. We have been known to create a custom engagement ring in only a few days.

The Ring I Want Isn’t Shown Here. Can You Make It?

Yes, we do custom design rings. Book an appointment to discuss your design, browse our great range of diamonds and we’ll help turn your design into reality with our professional designers and master craftsman jeweller. Our studio is easily located in the Queen St Mall in the Brisbane CBD which allows you to easily consult with our designers to create your perfect engagement ring.

View our wide range of engagement rings here

What is Included with My Ring Purchase?

With your Diamondport engagement ring purchase, we ensure your new ring fits by offering a free resizing. Additionally, all of our rings have a lifetime guarantee on workmanship. All warranty claims and ring resizing must be brought or sent back to us. For those not in Brisbane, we will organise a courier to send it back to us.

With all our rings, we supply a beautiful wooden proposal box perfect for popping the question and keeping your ring safe. We also offer an upgrade to our slick proposal box – find out more information about our Monarch boxes here.

Still got questions?

Don’t hesitate to ask.

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