Care Guide

Learn how to protect and preserve your favorite pieces with simple care tips.

Thank you for choosing Diamondport for your special piece. Fine jewellery is designed to be worn and loved, but like all precious things, it requires care and regular maintenance. This guide is designed to help you understand how to look after your jewellery and to ensure
you have a clear understanding of its nature, limitations, and ongoing care so it lasts for a lifetime

"Jewellery is not indestructible”

Precious metals and gemstones are durable, but they are not indestructible. Everyday wear, chemicals, and lifestyle activities all contribute to gradual wear and tear over time. Understanding this will help protect your jewellery and keep it looking its best for years to come.

UNDERSTANDING GEMSTONES AND WEAR

MOH’S SCALE OF HARDNESS

The Mohs scale measures hardness, not toughness on an exponential scale of 1 to 10. This is measured in how resistant materials are to scratching

Diamonds

Diamonds are the hardest natural material, but they can chip or fracture, particularly on edges and pointed shapes as they have what we call perfect cleavage.
Impacts and knocks are the most common cause of damage to diamonds

Sapphires & Rubies

Are durable stones suitable for daily wear, but are not as strong as diamonds.
Impacts and knocks are the most common cause of damage for sapphires and rubies.
Scratching and surface wear can still occur over time, especially with frequent contact against hard surfaces

Extra Care Stones

Some gemstones require extra care and are better suited to occasional wear such as; emerald, aquamarine, morganite, heliodor, pearls and opals. These stones are more vulnerable to impact, abrasion, heat, chemicals, and dehydration due to their porous and / or included crystal structure.

Please speak with us if you would like personalised advice for these pieces.

WHEN TO REMOVE YOUR JEWELLERY

We recommend removing jewellery during:

Exercise or gym activities
Swimming or hot tub use (especially in chlorine)
Housework, gardening, manual work, and cleaning

Avoid exposure to chemicals, heat, and sudden temperature changes. Chlorine and bleach can, and will make your gold brittle over time, which is not repairable

KEEPING YOUR JEWELLERY CLEAN BETWEEN SERVICING

Your gemstones can appear dull or cloudy when dirty, especially topaz, morganite or aquamarine. For easy bi-weekly cleaning at home, use warm water and a mild dishwashing liquid. Using a soft toothbrush, work your way around the ring with the solution. Rinse well and pat dry with a lint-free cloth

Avoid at-home ultrasonic cleaners unless advised by Diamondport,
especially for sensitive gemstones

RING FINISHES

Your ring finish may change over time. This is considered normal wear and all of these finishes can be redone during an annual service.

High polish: develops fine surface scratches.
Brushed or matte: softens with wear.
Hammered: naturally smooths over time
Rhodium plating: wears off over time.

Craftsmanship, Security & Lifetime Assurance

Resizing

The first engagement ring resize is complimentary within 60 days of the proposal date
Resizing other rings may incur a fee
Excessive resizing can affect the long-term integrity of a ring

Manufacturing Warranty

Diamondport’s manufacturing warranty covers faults related to craftsmanship. It does not cover:

General wear and tear
Accidental damage or impact.
Damage caused by chemicals or improper wear.
Loss of stones due to delayed maintenance.
Third-party repairs or alterations

To keep the warranty valid, Diamondport must see the piece every 12 months. If you live interstate we can cater for you. Please contact us.

Stone Security and Findings

Please contact us immediately if you notice:

A loose stone
A raised or snagging claw
Stones moving in settings
If butterflies or huggie earrings lose their ‘click’
If your necklace clasp starts feeling sticky, or loses its ‘spring’
Early attention helps prevent further damage and loss

Early attention helps prevent further damage and loss

INSURANCE AND VALUATIONS

Insurance offers peace of mind against loss, theft, and accidental damage. We strongly recommend insuring your jewellery with a jewellery specific insurers so can choose to come back to us for help with your piece.

We do not have an in-houe valuation service but can provide this service by request for Diamondport pieces through a registered NCJV valuer.